![]() ![]() And 29% of these dissatisfied users will ditch your app immediately after the problem occurs. ![]() And if you don’t react early enough, customer satisfaction will drop-and so will app store ratings and retention rate.Īccording to Google’s research, only 9% of users will stay on a mobile app that doesn’t fully meet their needs. Especially in the early days, updates and fixes are all developers’ bread and butter.īut the users expect a seamless experience. No matter how many hours you pour into development, planning, and promotion, you can’t avoid all bugs and UX mistakes. Here’s some bad news: friction can kill your mobile app.Īnd that’s not all.
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